Refund and cancellation

Last updated 9 November 2026

When an order can be cancelled, when we refund it, and how. It sits beside our terms of sale, and says the same.

1. 1. Before you pay

   Until our payment provider confirms your payment, nothing is owed. Leave the payment page, or let it expire, and the order is cancelled; you can start again from the app’s page.

2. 2. After you pay

   Your licence and release are delivered at once, so a business buying here has no right to cancel because it changed its mind.

   If you are a consumer in the UK, you may cancel within 14 days of buying, without giving a reason, and we refund you in full.

   Sources: Consumer Contracts Regulations 2013 (UK), regulation 29; Consumer Contracts Regulations 2013 (UK), regulation 30; Consumer Contracts Regulations 2013 (UK), regulation 37

3. 3. When we refund in full

   If what you paid for is not delivered; if it is not what its page described; if it does not work as its page says; if you were charged twice for the same order; or if you are a UK consumer who cancels within 14 days.

   If the code infringes someone else’s rights and we cannot fix that, we refund the price less one fifth for each full year since you received it.

   Source: Consumer Protection (E-Commerce) Rules 2020 (India), rule 7(4)

4. 4. What we do not refund

   A licence your business bought and received, because it changed its mind. Hosting is agreed and charged separately, on its own terms.

5. 5. How to ask

   Write to support@ownapp.store from the email address on your account, with your invoice number and what went wrong; our contact page lists every other way to reach us. We acknowledge your request within 48 hours and decide it within one month.

   Source: Consumer Protection (E-Commerce) Rules 2020 (India), rules 4(4) and 4(5)

6. 6. How long a refund takes

   We send an agreed refund within 7 days of agreeing it, and a UK consumer’s within 14 days of their cancelling. It goes back the way you paid, through our payment provider, in the currency you paid, or to your bank if that payment can no longer be refunded; with it we send a credit note for the invoice. When it shows on your statement then depends on your bank.

   Sources: Consumer Protection (E-Commerce) Rules 2020 (India), rule 4(10); Consumer Contracts Regulations 2013 (UK), regulation 34

7. 7. Charge-backs

   Please write to us before disputing a payment with your bank: most problems are put right faster that way. If you do dispute it, we answer your bank with the order’s records, and an order we have already refunded is never refunded twice.

   Source: Consumer Protection (E-Commerce) Rules 2020 (India), rule 7(1)